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A real person reads these. Tell us what happened and what you were doing.
Tokyo hours, Monday to Friday. Most replies go out the same day.
Almost always one device too many. You get up to three, so remove one on your Account page and the recording plays again straight away. You can free 3 seats in any 30 days; after that, write to us and we will help.
No. Download it and the file is yours on your own drive, with no check back to us.
Because the artist has not supplied a caption file yet. The crossed out icon on the player tells you before you buy.
Yes, that is the point. Download it once and it plays with no connection at all.